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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Orders placed Monday-Friday before 4PM PST will begin processing that day, excluding holidays, and usually ship within 1 business day pending availability and credit verification.
- All orders placed after 4 PM PST will begin processing the next business day. Orders placed on Friday after 5 PM PST will begin processing on the following Monday.
- Circleandsquaresf.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification.
- We use UPS and Federal Express for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery. All shipments to Alaska and Hawaii are shipped UPS 2-day.
- Circleandsquaresf.com will sometimes offer FREE UPS Ground shipping on all orders shipped within the 48 contiguous states depending on Total Amount for Special Sale, Clearance or Holiday offer .
- Select "United Parcel Service - UPS" or FEDEX as your shipping method at checkout for any offer.
- *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS*
- Privacy & Security
- We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this web site.
- We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website. We recognize the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers' needs.
- What Information do we collect?
- When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.
- 1. Personal Information You Choose to Provide: Registration Information
- When you register for any of our products, services or newsletters you will provide us information about yourself.
- Credit Card Information: If you choose to avail of our services, you may need to give personal information and authorization to obtain information from various credit services.
- For example, you may need to provide the following information:
-Name
-Mailing address
-Email address
-Credit card number
-Name on credit card
-Credit card billing address
-Business and home phone number Email Information
- If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
- We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
- Occasionally, we may also use the information we collect to notify you about important changes to our Website, new services, and special offers we think you will find valuable.
- You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter.
- Returns & Replacements
- Circle & Square stands behind the quality of our merchandise.
- If for any reason you are not satisfied, we accept returns of unused, undamaged merchandise with all original tags affixed to the merchandise within 14 days of shipment receipt and we will provide you with an online store credit (good for 1 year) or exchange (less shipping costs).
- All returns of merchandise purchased on this website require prior authorization.
- Please call (415) 409-3440 to obtain a Return Authorization.
- Once you receive a Return Authorization, you may send the returned merchandise with the original receipt to the address below.
- All items purchased on sale are final. All sales of Special Order Merchandise are final- unless merchandise is deemed damaged upon receipt.
- Shipping charges are non-refundable.
- Circle & Square cannot be responsible for return merchandise prior to our receipt. We therefore suggest that you insure all parcels.
- Where do I send my returns/exchange?
- Our mailing address:
- Circle & Square
- 344 Presidio Avenue ,
- San Francisco,
- CA 94115
- Tel: (415) 409-3440
- Email: info@circleandsquaresf.com
- Ordering
- You will receive an order confirmation via e-mail you provided, once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped.
- This confirmation will include the tracking number for your package.
- Payment, Pricing & Promotions
- Circleandsquaresf.com accepts Visa, Master Card and American Express.
- We also recommend the use of Paypal Checkout.
- Viewing Orders
- Please check the Account Registration for setting up an account.
- How can I track my order?
- Features and Benefits of Registering:
- 1: Fast and easy check out
- 2: Easy access to your order history and status Updating Account Information
- Why do I need to register?
- You only need to register on our site if you are making a purchase.
- By registering, you are initiating an account that only you may access.
- You may access your account by using your email address and a password that you have created.
- Only you will have access to this information. If you are signed up on our email list, this does not mean you are registered.
- How do I register?
- Click on “My Account” and you will be provided with a direct link that will walk you through the process.
- If you have never purchased from us before, you must register with us to place an order to get the most benefits and convenience. If you already have items in your cart and are ready to complete your order, simply click on “checkout”, and this will automatically direct you to our Registration page. You may also choose Order as "Guest" if you would prefer.
- What if I forget my password?
- If you ever forget your password, click on the "My Account" page.
- By providing your email address, via a secure, encrypted connection, an automated password reset by circleandsquaresf.com will be sent to you via e-mail with a new password that you may later change by visiting "My Account" once you log-in successfully. Passwords are case sensitive and must include a number or punctuation character.
- Updating Account Information
- How do I make changes to my account profile?
- Log into your account, and click on “Account Information” located at the top of your account page.
- Make the necessary changes to your account, (i.e. email address, password, billing address, etc.) Scroll to the bottom of the page, and click on “Submit”
- The changes you have made will now be saved to your profile.
- Policy Modifications
- We may change this Privacy Policy from time to time. If/when changes are made to this privacy policy, we will email users who have given us permission to do so.
- We will post any changes here, so be sure to check back periodically.
- However, please be assured that if the Privacy Policy changes in the future, we will not use the personal information you have submitted to us under this Privacy Policy in a manner that is materially inconsistent with this Privacy Policy, without your prior consent. .
